Frequently asked questions
Everything our Canadian subscribers ask before and after ordering — service, devices, billing and support.
What exactly is IPTVGiant?
IPTVGiant is a Canadian IPTV subscription service that streams 16,905+ live channels and a rotating library of more than 80,000 films and series over your existing internet connection. There is no dish, no coaxial run and no installer appointment — the content arrives the same way Netflix does.
How does the service actually work?
Three steps. You order a plan, we email your access line within roughly 15 minutes, and you load that line into the IBO Player app on the device you already own. Our step-by-step setup guide walks the whole thing through with screenshots.
Why choose IPTVGiant over a cable subscription?
Cost and breadth. A comparable Canadian cable bundle with sports and international tiers regularly runs past $120 a month; our 12-month plan works out to $5.83. You also get international channels that domestic providers simply do not carry — 57 country packages in total.
Which channels are included?
Canadian networks, live sport and pay-per-view events, breaking news, children's programming and 57 international country packages. The full channel list shows the stream count for every region we carry.
Can I sample the service before committing?
No. We never hand out no-cost access — giveaway periods attract abuse and the cost ends up in everyone else's bill. Instead we offer a genuinely cheap paid entry point: the Try 1 Month plan at CA$10.99, which is the complete service with nothing held back.
Which devices are compatible?
Anything that runs the IBO Player app: Amazon Fire TV Stick, Android phones, tablets and TV boxes, Samsung and LG smart TVs, Windows PCs, macOS and MAG/STB set-top boxes. Each subscription activates one device at a time.
Is one device really the limit?
Yes. Every IPTVGiant subscription authorises a single concurrent stream. You can move that activation to a different device, but you cannot watch on two screens simultaneously on one plan. If you need a second screen, order a second subscription.
What internet speed do I need?
A stable 15 Mbps handles HD comfortably. For 4K channels we recommend 25 Mbps or better. A wired Ethernet connection to your streaming box will always outperform Wi-Fi during peak evening hours in dense areas like Toronto or Vancouver.
How quickly is my account activated?
Most orders are provisioned within 15 minutes. Orders placed overnight are handled by the on-call team and rarely take more than an hour. You receive credentials on WhatsApp, and we confirm on WhatsApp if you contacted us there.
Which payment methods do you accept?
Visa, Mastercard and PayPal, all processed through an encrypted gateway. IPTVGiant never stores your full card number. Pricing is quoted and charged in Canadian dollars.
Can I get a refund?
Accounts are final once activated, because access is delivered instantly. Verified exceptions — an outage longer than 72 consecutive hours, or a duplicate charge — are covered in our refund policy. This is precisely why we recommend starting on the $10.99 month.
Do you support apps other than IBO Player?
No. We support IBO Player exclusively. Standardising on one application means our support team knows every menu and setting in it, which is why activation problems get resolved on the first message rather than the fourth.
Question not answered here?
Our support desk works around the clock across every Canadian time zone, and the median first reply sits under ten minutes. Reach us from the contact page or straight through WhatsApp.
If you are weighing up the commitment, the pricing page lays out all five plans side by side, and the CA$10.99 intro month exists precisely so you can judge the service on your own television rather than on our description of it.
Still deciding?
One month, CA$10.99, the complete service. That is the simplest way to answer any remaining question.